Returns Policy

Return Policy Cassivs Clo

Last updated on May 8, 2024

Return procedure:

1. Returns Period: Customers have the right to return items within 14 days of receipt without giving any reason.

2. Return request: Customers must submit a return request by sending an email to info@cassivsclo.nl stating their order number and the items they wish to return.

3. Return Shipping Costs: Customers are responsible for return shipping costs unless otherwise stated.

4. Refund or Exchange: Returned items will be refunded to the customer or exchanged for a different size depending on the customer's preference.

 

5. Exceptions: Items purchased with the code PURCHASE are not eligible for a refund. These items cannot be returned for a refund.

Damaged items:

Customers must report damaged items immediately upon receipt by email to info@cassivsclo.nl. Please include the order number and, if possible, include photos of the damaged items.

Exceptions:

- Customized or personalized items cannot be returned unless they are defective or do not meet the order specifications.

- Hygiene products such as underwear and swimwear cannot be returned if the seal is broken, unless they are defective.

Contact:

For further questions or information, please contact our customer service at info@cassivsclo.nl.

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